Evaluation record · kore-ai

Kore.ai

vAgent Platform - Artemis edition (2026); XO Platform v11

Kore.ai Inc.

Agententerpriseconversational-aicustomer-supportno-code

Strong

About This Agent

Enterprise agentic AI platform for designing, deploying, managing, and scaling AI agents across business operations. In May 2026 Kore.ai launched the Artemis edition of its Agent Platform, built around the Agent Blueprint Language (ABL), a compiled, declarative YAML-based language for defining, validating, and governing agents and multi-agent systems, initially on Microsoft Azure. Secured a strategic growth investment led by AllianceBernstein in January 2026 (total funding ~$620M).

Last Evaluated: July 9, 2026

Official Website

Trust Vector Analysis

Dimension Breakdown

🚀Performance & Reliability

task completion accuracy

Enterprise deployment analysis

Evidence

Kore.ai Documentation — High accuracy in enterprise conversation and task completion

highVerified: 2026-07-09

natural language understanding

NLU capability testing

Evidence

Kore.ai NLU Engine — Advanced NLU with multi-engine approach for high accuracy

highVerified: 2026-07-09

multi channel support

Channel integration testing

Evidence

Kore.ai Channels — 35+ channels including web, mobile, voice, and messaging platforms

highVerified: 2026-07-09

workflow orchestration

Orchestration capability review

Evidence

Kore.ai Orchestration — Sophisticated workflow orchestration with dialog management

Kore.ai Artemis Agent Platform launch — Artemis edition of the Kore.ai Agent Platform launched May 2026 with Agent Blueprint Language (ABL) for defining, validating, and governing agents, workflows, and multi-agent systems; initially available on Microsoft Azure

highVerified: 2026-07-09

scalability

Scalability assessment

Evidence

Kore.ai Enterprise — Enterprise-scale deployments handling millions of conversations

highVerified: 2026-07-09

🛡️Security

enterprise security

Security certification review

Evidence

Kore.ai Security — SOC 2 Type II, ISO 27001, GDPR compliant

highVerified: 2026-07-09

data encryption

Encryption review

Evidence

Kore.ai Data Security — End-to-end encryption at rest and in transit

highVerified: 2026-07-09

access control

Access control assessment

Evidence

Kore.ai RBAC — Role-based access control with SSO integration

highVerified: 2026-07-09

audit logging

Audit capability review

Evidence

Kore.ai Compliance — Comprehensive audit trails for compliance

highVerified: 2026-07-09

pii handling

PII handling assessment

Evidence

Kore.ai PII — PII redaction and masking capabilities

highVerified: 2026-07-09

🔒Privacy & Compliance

gdpr compliance

GDPR compliance review

Evidence

Kore.ai GDPR — Full GDPR compliance with data subject rights

highVerified: 2026-07-09

hipaa compliance

HIPAA compliance review

Evidence

Kore.ai HIPAA — HIPAA compliant for healthcare deployments

highVerified: 2026-07-09

data residency

Data residency review

Evidence

Kore.ai Data Centers — Multiple regions with data residency options

highVerified: 2026-07-09

data retention

Retention policy review

Evidence

Kore.ai Policies — Configurable retention policies per enterprise needs

highVerified: 2026-07-09

👁️Trust & Transparency

documentation quality

Documentation review

Evidence

Kore.ai Developer Docs — Comprehensive documentation with tutorials and API reference

highVerified: 2026-07-09

conversation history

Logging capability assessment

Evidence

Kore.ai Analytics — Full conversation logs with analytics dashboard

highVerified: 2026-07-09

model transparency

Model transparency review

Evidence

Kore.ai Platform — Proprietary models with limited technical disclosure

mediumVerified: 2026-07-09

performance metrics

Analytics review

Evidence

Kore.ai Analytics — Real-time metrics and KPI dashboards

highVerified: 2026-07-09

⚙️Operational Excellence

ease of deployment

Deployment complexity assessment

Evidence

Kore.ai No-Code — No-code builder for rapid deployment

highVerified: 2026-07-09

integration ecosystem

Integration ecosystem review

Evidence

Kore.ai Integrations — 200+ pre-built integrations with enterprise systems

highVerified: 2026-07-09

support quality

Support quality assessment

Evidence

Kore.ai Support — 24/7 enterprise support with dedicated success managers

highVerified: 2026-07-09

customization

Customization capability review

Evidence

Kore.ai Customization — Extensive customization through SDK and APIs

highVerified: 2026-07-09

industry solutions

Industry solution review

Evidence

Kore.ai Industries — Pre-built solutions for banking, healthcare, retail, and more

highVerified: 2026-07-09

Strengths

+Enterprise-grade security and compliance (SOC 2, HIPAA, GDPR)
+No-code builder for rapid deployment
+200+ pre-built integrations
+35+ channel support
+Industry-specific pre-built solutions
+Scalable for millions of conversations

Limitations

!Enterprise pricing may be prohibitive for smaller organizations
!Complex setup for advanced customizations
!Proprietary platform with vendor lock-in concerns
!Limited open-source components
!Steep learning curve for advanced features
!Best suited for conversational AI, not general agents

Metadata

license: Proprietary

supported platforms

0: Cloud

1: On-premise

programming languages

0: JavaScript

1: Python

deployment type: SaaS, On-premise, Hybrid

pricing: Enterprise pricing - contact sales

certifications

0: SOC 2 Type II

1: ISO 27001

2: HIPAA

3: GDPR

founded: 2014

headquarters: Orlando, FL

customers: Fortune 500 companies

funding: ~$620.9M total (as of April 2026), including $150M growth round (2024) and a strategic growth investment led by AllianceBernstein Private Credit Investors (January 2026)

products

0: Agent Platform (Artemis edition, May 2026)

1: XO Platform v11

2: AI for Service

3: AI for Work

Use Case Ratings

customer support

Outstanding for enterprise customer service automation

code generation

Not designed for code generation use cases

research assistant

Can support internal knowledge retrieval

data analysis

Good analytics but not primary focus

content creation

Limited content generation capabilities

education

Good for educational institution support bots

healthcare

HIPAA compliant with healthcare-specific solutions

financial analysis

Strong financial services solutions with compliance

legal compliance

Good compliance features for regulated industries

creative writing

Not designed for creative applications